Currently, JYmotorcycle is only available in the UK, Australia and Canada. We will gradually expand to more markets—stay tuned!

After shipment, you will receive an email/SMS with a tracking number. You can track your order via the carrier’s website (e.g., DHL, USPS) or our "Order Tracking" page.

UK Destinations-Orders over £30.00 → Free shipping. Orders below £30.00 → £5.00 shipping fee

Australia (AUS) / Canada (CAN) Destinations - Orders over A$/C$50.00→ Free shipping. Orders below A$/C$50.00→A$/C$10.00 shipping fee

We accept a wide range of international payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Diners Club, Discover, Shopify Pay, Maestro, UnionPay, and Elo. The available options will be displayed at checkout.

Yes, prices can be displayed in GBP, AUD, and CAD. The final charge will follow your bank’s exchange rate.

Please check: ① Is your card enabled for international transactions? ② Is there sufficient balance? ③ Are the card details (e.g., CVV) correct? If the issue persists, try another payment method or contact us at CSR@jymotorcycle.com or via the chat tool in the bottom right corner of the website.

Contact our Customer Service Support - CRS@JYmotorcycle.com within 30 calendar days of delivery with your order number and reason for return. Customized items may not be eligible.

Buyers are responsible for return shipping unless the return is due to defects/wrong items (proof required).

Refunds are processed within 5-10 business days after we receive the returned item. Processing time depends on your payment method.

Most orders include prepaid duties (covered by JYmotorcycle). In rare cases, local customs may require additional fees, which are determined by authorities and beyond our control.

Yes, listed prices typically include import duties/VAT unless otherwise noted on the product page.

Contact us with photo/video evidence for a free replacement or compensation.

An e-invoice is sent with your order confirmation. Request a paper invoice in the order notes if needed.

Yes, toggle options at the top right of the page. Note that prices may fluctuate due to exchange rates.

Email us at CSR@jymotorcycle.com or via the chat tool in the bottom right corner of the website. We support multiple languages and respond within 5min.

Verify your shipping address and local customs policies (e.g., restricted items) before ordering.Promotional terms (e.g., discounts, coupon codes) are subject to campaign rules.